Misplaced Responsibility

17 02 2008

I’ve been laughing VERY hard at some of the exchanges on the Not Always Right – Funny and Stupid Customer Quotes web pages over the last couple days.  It’s a good release for me because I get to see that I’m not the only one who has to deal with dip shits, liars, cheats, fools, and idiots on a daily basis.  I’ve posted one below that I think is particularly relevant and also quite reflective of our lazy entitlement society.  The idea behind price matching is to promote same store sales and guest service.  Margins in retail are not significantly different between competitors so if we need to price match, we don’t loose any more than they would gain by doing so.  What is funny however is that customers somehow think that WE must prove the other store is lower in price.  I can’t tell you how many people do not understand that just because you say it’s cheaper at some other store does not mean that it is.  YOU need to prove it!  If you can prove it, hey, I’ll take care of you.  If you can’t, fuck you, drive back across town and buy it from them.  Don’t get all up in my face because you are too lazy to carry through on your end of the deal.  Here’s an exchange from this web site.  You retail bitches should visit this site.  Some of them will make you cry laughing.

Retail | Vancouver Island, Canada
Customer: “Do you guys do price matching?”

Me: “Yes we do.”

Customer: “Ok, well Wal-Mart has this vacuum on sale for $27.99 and you have it on for $34.99. Will you match that?”

Me: “Yes, that’s no problem. I just need to see a copy of the Wal-Mart flyer with that vacuum.”

Customer: “You don’t have the flyer?”

Me: “…No. We don’t carry Wal-Mart’s flyer.”

Customer: “You want me to drive all the way home to get Wal-Mart’s flyer and come all the way back here? Are you sure you don’t have it here?”

Me: “No, we don’t have Wal-Mart’s flyer.”

Customer: (angrily) “Well, you SHOULD! Jesus Christ, do I have to do everything?”

(Customer mutters and walks away.)